Privacy Policy

Introduction

Turkish Coffee House ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our coffee house or use our services.

By visiting our coffee house or using our website, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Reservation Information: Table reservations, special requests, dietary preferences
• Payment Information: Credit card details, billing address (processed securely)
• Communication Records: Feedback, complaints, inquiries
• Loyalty Program: Purchase history, preferences, rewards points

Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device information

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide coffee house services, process orders, and fulfill reservations
• Customer Support: To respond to inquiries, provide customer service, and handle complaints
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Improvement: To improve our services, menu offerings, and customer experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security threats

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure payment processing systems

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent for marketing communications

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand website usage and improve performance
• Marketing Cookies: To deliver relevant advertisements (with consent)
• Preference Cookies: To remember your preferences and settings

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When personal information is no longer needed, we securely delete or anonymize it.

International Transfers

Your personal information may be transferred to and processed in countries other than Turkey. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices in our coffee house

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: